FAQ'S

Here are some answers to the most frequently asked questions by our customers. If you don’t see an answer to your question you can email us or call us.

  1. What types of swords do you offer?
    • We specialize in high-quality replica swords from movies, video games, and anime, including iconic pieces like the Anduril sword and Guts' Dragonslayer. Explore our collection to see what’s new!

  2. Do you offer free shipping?
    • Yes! We provide free shipping to customers within the United Kingdom. For international orders, shipping costs will be calculated at checkout.

  3. How long does delivery take?
    • Orders are dispatched within 24-48 hours. For UK orders, delivery typically takes 5-7 days after dispatch. International shipping times vary based on destination.

  4. Is the delivery VAT-free?
    • Yes, our deliveries are VAT-free, with no additional VAT or taxes charged upon delivery.

  5. How secure is my payment information?
    • We use SSL encryption at checkout to ensure your payment and personal details are completely secure.

  6. What payment methods do you accept?
    • We accept major credit and debit cards, as well as other secure online payment options.

  7. Can I track my order?
    • Yes! Once your order is dispatched, you will receive a tracking number via email so you can monitor its progress.You can also track it directly by visiting the Track My Order.

  8. What is your return policy?
    • If you receive a defective item or are unsatisfied with your purchase, contact us within 14 days of delivery. Our team will guide you through the return process.

  9. Do you ship internationally?
    • Yes, we ship worldwide! Shipping rates and delivery times vary by location and will be shown at checkout.

  10. How can I contact customer support?
    • You can reach our support team via email or through the contact page on our website. We also offer 24/7 live chat support for immediate assistance. We’re here to help with any questions!